Privacy Policy

At TecHQ Services, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at www.techqservices.com and use our services. By using our website or services, you agree to the terms of this policy.

a. Information you provide directly

When you fill out forms on our site — such as our contact form, booking form, or Techie application — we may collect:

• Full name
• Phone number
• Email address
• City and ZIP code
• A description of your tech issue or support request
• Payment or billing information (processed securely via third-party payment providers — we do not store card details directly)
• Any other information you choose to share with us

b. Information collected automatically

When you browse our site, we may automatically collect the following through cookies and analytics tools (including Google Analytics):

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Device type and operating system
• Referral website (where you came from)
• General geographic location (city/region level)

c. Information from Techie applicants

If you apply to join our Techie network, we also collect:

• Professional experience and certifications
• Availability and schedule preferences
• Resume or CV
• Government-issued ID (for identity verification only)

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Schedule and confirm service appointments
• Deliver remote tech support sessions via screen share and video
• Process payments and send receipts
• Send service updates, appointment reminders, and promotional offers (only if you have opted in)
• Review and process Techie applications
• Improve our website, services, and overall customer experience
• Monitor site usage and performance through analytics
• Comply with applicable legal requirements

We will never use your information for purposes beyond what is described above without first notifying you and, where required, obtaining your consent.

We do not sell or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who help us operate our website and deliver services, such as website hosting providers, email delivery services, scheduling tools (Google Calendar), and payment processors. These providers are contractually obligated to protect your data.
• Analytics: We use Google Analytics to understand how visitors use our site. Google Analytics collects anonymized usage data. You can opt out via Google’s opt-out tool.
• Legal obligations: We may disclose your information to law enforcement or other authorities if required to comply with legal obligations, a court order, or to protect the rights and safety of TecHQ Services, our Techies, or our customers.
• Business transfers: In the event TecHQ Services is acquired or merged, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your data is transferred.

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Support case records are retained for a minimum of 12 months for quality assurance and billing dispute purposes
• Techie application materials are retained for up to 24 months after the application is closed
• Marketing opt-in data is retained until you unsubscribe
• Analytics data is retained in accordance with Google Analytics’ default retention settings

You may request deletion of your data at any time by contacting us at support@techqservices.com.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal data, subject to legal retention requirements
• Opt-out of marketing: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email, or by contacting us directly
• Cookie preferences: Disable or manage cookies through your browser settings
• Data portability: Request your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us at support@techqservices.com. We will respond within 30 days.

We implement reasonable and appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS/TLS) across our website
• Secure third-party payment processing (we never store full card numbers)
• Access controls limiting who within our team can view personal data
• Periodic review of our data handling practices

When you engage TecHQ Services for remote support, our Techies may temporarily access your device via screen sharing or remote desktop tools to diagnose and resolve your issue. We want to be transparent about how this works:

• Access is only granted with your explicit permission at the start of each session
• You can see everything the Techie does on your screen in real time
• You can revoke access and end the session at any time
• We do not retain access to your device after the session ends
• Techies are instructed not to access, copy, or retain any files, documents, or personal data beyond what is necessary to resolve your issue
• Sessions may be noted for quality assurance, but screens are not recorded without your consent

Our website may contain links to third-party websites, including tools we recommend or scheduling platforms such as Google Calendar. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@techqservices.com and we will take prompt steps to delete that information.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Post a notice on our website homepage
• Where appropriate, notify you by email

The current version will always be available at www.techqservices.com/privacy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

We aim to respond to all privacy-related inquiries within 30 business days.